Frequently Asked Questions
Treatment Services
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We offer a diverse range of treatments, including Relaxing Thai Hot Oil massages, Traditional Thai Deep Tissue massages, Korean facials, and combination treatments. Please visit our ‘Explore Our Treatments’ page for more details on each treatment we offer.
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Our team will help you select the ideal treatment based on your needs and preferences during an initial assessment. You can also text or WhatsApp us directly, and our knowledgeable team can assist you in choosing the right treatment. Alternatively, you can fill out our contact form on our 'Contact Us' page with your preferences and concerns, and we will swiftly respond to help you make the best decision for your needs.
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While most sessions typically begin with a minimum duration of 1 hour, please note that the length of your session may vary based on the specific treatment you choose. For those with busy schedules, we also provide express treatments , ensuring you can enjoy a revitalising experience even when you're on-the-go!
Booking & Contact
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You can easily book an appointment with us through our page on Fresha, a seamless online booking system, or by contacting us via text/WhatsApp. If you require further assistance using Fresha, feel free to read through our booking page for an easy to follow guide to booking online!
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No, at present, we do not accommodate walk-in appointments. Our services are exclusively available through pre-scheduled appointments to guarantee each client receives personalised and timely attention.
For your convenience, you can effortlessly select your preferred time slot and date by utilising our user-friendly online booking system, Fresha.
Alternatively, feel free to reach out to us via text or WhatsApp during our working hours (11am-8pm) to inquire or secure an appointment in advance. We look forward to assisting you with your wellness needs.
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Our team is dedicated to tailoring each treatment to meet your individual needs. Whether you have specific concerns to discuss during your booking or initial assessment, or if you'd like to inquire about anything before scheduling an appointment, please feel free to reach out to us. You can use our 'Contact Us' page to fill out the contact form with your inquiry. We will promptly respond to assist you! Additionally, you can also text/ message us on WhatsApp during our working hours from 11 am to 8 pm for a more immediate response.
Payment & Deposits
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We offer flexible payment options to cater to your preferences. For bookings made online via Fresha, our integrated system requires a deposit at the time of booking. Simply enter your valid card details during the booking process, and the system will automatically process the deposit. If you prefer to make a reservation via text/WhatsApp, we'll provide you with our business details for a secure deposit via bank transfer. Your convenience and security are our priorities, ensuring a smooth transaction for your booking.
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We require deposits for appointments to ensure a commitment to the scheduled time slot. This practice helps us manage our schedule efficiently and minimises the impact of last-minute cancellations or no-shows, allowing us to provide a reliable and timely service to all our clients.
How our deposits work:
Example - if you have placed a deposit of £10 and your treatment is £50, the remaining amount left to pay will be £40. Please note that the deposit is not an additional charge on top of your treatment price; rather, it is deducted from the total cost, ensuring a straightforward and transparent transaction process.
We appreciate your understanding and look forward to providing you with an exceptional experience.
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If you are unable to use our online booking system, we can manually book your appointment via text or WhatsApp messenger.
In this case, we'll send you our business banking details so that you can make a deposit via bank transfer in order to secure your booking.
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If you've purchased an online gift card via Fresha, you'll receive a unique gift card code.
To secure your booking, a deposit is still necessary. It's important to note that the deposit and gift card are distinct and separate components of the booking process.
Upon arriving for your appointment on time, we will refund your deposit in person and redeem your gift card using the unique code you provide, ensuring that the total cost of the treatment is covered.
If you fail to show up for your appointment, the deposit will be retained as compensation.
More information on how our Gift Card’s work can be found here
Online Gift Cards
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To purchase a gift card, kindly visit our Fresha page and click on 'Buy' under Gift Cards.
Choose the desired amount for the gift card, ranging from £40 to a maximum of £80.
Select the recipient of the gift card; you can send it as a thoughtful gift to someone else or keep it for yourself.
Review the selected amount and proceed to checkout using Fresha’s secure online payment system.
After successfully completing your online gift card purchase, a unique gift card code will be shared with the recipient. It is crucial to keep this code, as it needs to be presented by the recipient to our therapists for in-person redemption.
Thank you for choosing our gift cards to enhance your or your loved ones' well-being. We look forward to providing an exceptional experience!
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To place redeem your gift card, follow these simple steps:
Visit our Fresha page and select your preferred treatment. Proceed to book your appointment online.
During the booking process, place a deposit to confirm your appointment. Deposits are separate from the gift card amount, and necessary to secure your appointment.
Ensure you arrive on time for your scheduled appointment.*
In-person, we will refund your deposit. You must then share the unique gift card code to our therapist who will redeem your gift card.
*Important Notes:
Failure to show up to your appointment without 48-hour prior notice will result in the deposit being kept as compensation.
If you notify us of a rescheduling request with at least 48 hours' notice before your appointment, we will transfer the deposit to the new booking, so you don't have to pay it twice.
The value of your gift card is not impacted by this and can be redeemed, provided it is still valid.
All our gift cards are valid for 2 months from the purchase date and cannot be extended past their expiry date.
If you have not redeemed your gift card within its validity period, we cannot refund you the amount of the gift card.
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To secure your booking, a deposit is still necessary. Deposits are required for all bookings as a precautionary measure against no-shows and late cancellations. It's important to note that the deposit and gift card are separate components of the booking process.
Upon arriving for your appointment on time, we will refund your deposit in person AND redeem your gift card using the unique code you provide, ensuring that the cost of the treatment is covered by the value of your gift card.
If you fail to show up for your appointment without rescheduling 48-hours in advance, the deposit will be retained as compensation.
Cancellations, Refunds & No-Shows
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We kindly request cancellations to be made at least 48 hours in advance. If you booked online via Fresha, you can cancel this directly on the platform. If you need assistance, don’t hesitate to contact us, and we'll cancel it on your behalf.
For text/WhatsApp bookings, please contact us at least 48 hours in advance to directly to cancel your appoinment.
Please note that in both cases, deposits are non-refundable, but we'll happily reschedule your appointment, transferring your deposit to the new booking to avoid re-booking fees.
For more details and comprehensive information on our booking policies, please visit our ‘booking’ page. Your understanding and adherence to these policies help us maintain a smooth and efficient scheduling process for all our valued clients.
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Failure to provide a 48-hour notice for cancellation/ re-scheduling will result in your deposit being retained as compensation, and you will be marked as a no-show in our system.
For more details and comprehensive information on our booking policies, please visit our ‘booking’ page. Your understanding and adherence to these policies help us maintain a smooth and efficient scheduling process for all our valued clients.
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If you are less than 15 minutes late, we will do our best to accommodate your treatment within the remaining available time. However, we cannot extend your booking time. If you exceed 15 minutes, we will mark you as a no-show, and your deposit will be retained as compensation.
For more details and comprehensive information on our booking policies, please visit our ‘booking’ page. Your understanding and adherence to these policies help us maintain a smooth and efficient scheduling process for all our valued clients.
Transport & Location
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We're centrally located near key roadways, making us easily accessible by car. Detailed directions are available on our website under the heading ‘Locate Us’.
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Our location is close to bus stops and tram stations, offering convenient public transport options. You can find detailed route descriptions for each public transport method in our ‘Our Location’ page.
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Ahead of your appointment, we'll send you a helpful text message containing comprehensive instructions on how to reach us. This message will also include valuable information regarding the availability of free parking at the time of your scheduled appointment. Your convenience is our priority, and we aim to ensure a seamless and stress-free experience for your visit.
Ethos & Qualifications
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At Seoul Thai Therapy, our distinctiveness lies in the harmonious fusion of authentic Thai and Korean holistic traditions with contemporary wellness practices, creating an unparalleled and customised therapeutic experience for each individual.
What truly sets us apart is our commitment to tailoring treatments to address the unique needs and preferences of our clients. With a cumulative experience of 20 years in the field of holistic therapy, our fully qualified therapists bring a wealth of knowledge and expertise to every session. Learn more here
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Our team of highly qualified therapists hold Level 3 Diplomas, having undergone rigorous training to attain expertise in holistic practices. At Seoul Thai Therapy, we prioritise continuous education and development, ensuring that our therapists stay at the forefront of wellness practices. Regular participation in workshops, seminars, and the acquisition of additional qualifications are integral to our commitment to providing the best possible treatments to our clients.
To delve deeper into the specific qualifications, awarding bodies, and the career timeline of each therapist, we invite you to explore our 'Our Team' page. There, you'll find a comprehensive overview of our therapists' professional journeys, qualifications, and the dedication they bring to delivering exceptional holistic experiences. We encourage you to discover the wealth of expertise that defines our team at Seoul Thai Therapy.
Skincare Quality & Safety Regulations
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At Seoul Thai Therapy, we are committed to excellence in skincare. Our Korean skincare treatments exclusively feature premium-quality, naturally sourced ingredients. We are dedicated to staying abreast of the latest advancements in Korean skincare brands and technology. Each skincare product is meticulously handpicked, creating a tailored routine designed to address your specific skin type and concerns.
Furthermore, for our massage therapies, we use the highest and purest grade of massage oil to ensure a luxurious experience without leaving any greasy, sticky, or oily residue on the skin. To enhance the therapeutic benefits of our treatments, we incorporate authentic, highest-grade herbal ointments and balms directly sourced from Thailand. This commitment to using top-tier skincare products and traditional herbal remedies underscores our dedication to providing a premium and rejuvenating experience for our valued clients.
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The terms "medical-grade" and "cosmeceutical" are unregulated in the cosmetics industry and are not accepted by law through EU cosmetic regulation and the FDA for the USA. Legally, skincare products can only be categorised as "cosmetics" or "drugs." No cosmetic product can be classified as having therapeutic or drug-like physiological effects on the skin, and hence, cannot be classified as medical grade or cosmeceutical. For more information, you can refer to the [EU cosmetic regulation] and the [FDA guidelines]. We encourage our clients to be aware of this common misconception in the cosmetics industry and to have peace of mind when using our skincare services.
Visit Us
Seoul Thai Therapy
Quadrant Court
49 Calthorpe Road
Edgbaston, Birmingham
United Kingdom
B15 1TH
Hours
Monday–Sunday
11am–8pm
Contact
Email: info@seoulthaitherapy.com
Text/ WhatsApp: (+44)7944977542